Frequently Asked Questions

TABLE OF CONTENTS

• How is the OBD estimated cost determined?
• I’m unable to sign into the mobile app using the credentials that were given to me. How can I sign in?
• Why aren’t my logo and custom footer showing up on the PDF report from vAuto?
• What Scan Type should I use?
• Why are scans not including estimated repair costs?
• Why am I getting an error that says Permission Required?
• Why aren’t the reports showing up in vAuto?
• Where can I get more information and assistance?
• Why do I run into issues with scans not completing or reports looking outdated?
• How should I care for my scanner?
• I lost my BlueDriver MAX scanner(s). How can I order replacements for my dealership?
• Why am I not asked to select a Scan Type (Check Engine Light, Common Dash Lights, or All Systems Module)?

• How is the OBD estimated cost determined?

The estimated cost is vehicle-specific and calculated using a default labor rate of $100/hour. The labor rate can be adjusted in your dealership's Admin Dashboard - look for the field just below your API token on the home page.

• I’m unable to sign into the mobile app using the credentials that were given to me. How can I sign in?

The BlueDriver team provides credentials only for accessing the Admin Dashboard. To use the app to scan vehicles, each user must download our mobile app and create their own profile using their email address.

• Why aren’t my logo and custom footer showing up on the PDF report from vAuto?

This is expected behavior. Branded reports (with your logo and footer) are visible when accessed directly through the BlueDriver Admin Dashboard. Reports accessed via vAuto do not currently support branding, though this enhancement is on the roadmap for future development.

• What Scan Type should I use?

In most cases we recommend the Common Dash Lights scan type, which offers sufficient information to diagnose dashboard warning lights and provide repair estimates. The All Systems Module scan type provides comprehensive data but will take longer depending on the vehicle’s OEM and really should be used for older vehicles with high mileage.

• Why are scans not including estimated repair costs?

When a repair cost doesn’t appear in your report, it usually means we’re still gathering the verified repair data needed to confidently show an estimate for that specific code. Rather than fill the report with assumptions, we focus on delivering only validated, accurate insights. 

Our team is constantly updating and expanding our repair database to increase coverage and reduce these gaps. Make sure to keep your BlueDriver app and scanner up to date so you will have access to all the latest features and data.

• Why am I getting an error that says Permission Required?

This means the app is trying to validate that you belong to an active dealership account. You will need to contact your Dealership Admin and get their Authorization URL to link your profile to the dealership account.

• Why aren’t the reports showing up in vAuto?

Reports for scanned vehicles appear in the Vehicle Condition section of the vAuto Appraisal. If reports are missing or shows an error, check that all scan users’ email addresses are correctly entered and that they have granted scan access to vAuto. If all setup looks good, try clicking the Refresh icon after the "report not found" message in vAuto.

• Where can I get more assistance?

There are some detailed guides, including videos within your BlueDriver app. You can access them by tapping More, then choosing User Manual.

• Why do I run into issues with scans not completing or reports looking outdated?

This is more than likely due to you taking scans with an outdated version of the BlueDriver mobile app. Please ensure that you have installed and are using the most up to date version of the BlueDriver app.

• How should I care for my scanner?

The scanners are small and can be forgotten about. We recommend using locators like Apple AirTags or tying a long bright colored lanyard to the scanners.

• I lost my BlueDriver MAX scanner(s). How can I order replacements for my dealership?

Send an email to support@bluedrivermax.com and let us know you are in need of replacement devices(s). Please provide us your dealership name and address as well.

⚠️ Note: replacement orders can be subject to charge per device.

• Why am I not asked to select a Scan Type (Check Engine Light, Common Dash Lights, or All Systems Module)?

This occurs due to us currently not having the capability to perform enhanced scanning for some OEMs including: Volvo, Jaguar, Land Rover, and Porsche.