Report not Found in vAuto

Are you seeing an error message stating Report not found in vAuto?

There could be a few reasons why this might be. Let's take a look through the different possibilities below.

Possibility 1: Scan not taken

• It could be that the VIN in question simply was not scanned by someone at the dealership.
• Please doublecheck the VIN and ensure that a scan was taken and completed within the BlueDriver mobile app.

Possibility 2: User setup not completed

• It could be that the user who took the scan has not completed all required steps for the vAuto integration.
• Keep in mind there are 2 steps that need to be taken in vAuto by every user.
  • See steps 2 and 3 on the vAuto setup page.

Possibility 3: App is Outdated

• Make sure that your BlueDriver mobile app is updated to the most recent version.
• Check for updates from the Apple App Store or Google Play Store.
• If there is a new version available, please install it and run scans again to see if they transfer to vAuto successfully.

Possibility 4: Timing Issue

• There might be a simple timing issue of when the appraisal record in vAuto was created relative to when the scan was taken with BlueDriver.
• Try clicking the Refresh button at the end of the "Report not found" message to reload the report into vAuto.

Possibility 5: Incorrect Scanner

• You might not be scanning with a BlueDriver MAX device.
• If you bought the device from Amazon, Wal-Mart, or a third-party marketplace site, you more than likely do not have the correct BlueDriver scanner.
• The BlueDriver MAX scanner should look like the images below and have 16 pins located on it.
• If you think you have the wrong scanner, please contact us at support@bluedrivermax.com

Possibility 6: Outage

• There might be an outage impacting the integration.
• The outage might be on BlueDriver's side or vAuto's or both.
• If you have checked all possibilities and are still having issues, please Submit a Ticket for our Support team.